FAQ

We specialise in Scandinavian-inspired home decor and accessories. Our collections feature clean lines, minimalist designs, and a focus on natural materials, bringing a sense of hygge and understated elegance to your home.

Absolutely! We have a dedicated range of Christmas decorations, including festive lighting, stars, tablecloths, textiles, hand & tea towels, and other decorative accessories to help you create a warm and inviting Scandinavian holiday atmosphere.

Yes, we offer a selection of charming and whimsical children’s room accessories that complement our Scandinavian design ethos, perfect for creating a cozy and playful space.

You can create an account during the checkout process by choosing to save your information for future purchases. This allows you to track orders and expedite future shopping.

We process orders quickly to get your items to you promptly. Please contact us immediately at [email protected] if you need to make a change, and we will do our best to assist you. However, we cannot guarantee changes once an order has entered the processing stage.

We accept all major credit cards, including Visa, MasterCard, and JCB. We also accept payments via PayPal for a secure and convenient checkout.

Yes, we use secure encryption technology to protect all your personal and payment information. Your data safety is our priority.

We are delighted to offer worldwide delivery to bring Scandinavian design to your doorstep. However, due to logistical constraints, we are currently unable to deliver to a few remote locations and some parts of Asia.

We offer two convenient options:
– Standard Shipping (£12.95): Processed with DHL or FedEx. Your order is prepared in 1-2 business days and typically arrives 10-15 days after dispatch.
– Free Shipping: For orders over £50, shipped via EMS. Your order is prepared in 1-2 business days and delivery takes approximately 15-25 days after dispatch.

Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking number. You can use this number to follow your parcel’s journey directly with the carrier.

Delivery times are estimates and can occasionally be affected by factors beyond our control, such as customs processing or seasonal high demand. Please use your tracking number first. If you need further assistance, contact us at [email protected].

We want you to be completely happy with your purchase. If you are not satisfied, you may return unused items in their original packaging within 15 days of receipt for a refund or exchange. Please contact our customer service team to initiate a return.

The customer is responsible for the cost of return shipping unless the item arrived damaged or was incorrect due to an error on our part.

Once we receive your returned item, we will inspect it and process your refund. This typically takes 5-10 business days. The refund will be issued to your original payment method.

Our friendly customer service team is always happy to help! Please email us at [email protected] with any queries about delivery, your order, or our products. We’re here to ensure your experience with Bloomingville Decor Store is magical.